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OUR GUARANTEE

SINMALETAS SHIPPING PROTECTION

How Sinmaletas protection works

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Your shipment is protected from the moment we collect it

All luggage shipments with Sinmaletas.com are covered under the Land Transport Lay (LOTT in Spanish), the CMR (Agreement Contract of International transport of goods by road), or national and international air transport regulations. In the event of loss, theft, or damage to the goods, compensation may vary depending on the applicable regulation.

If you are shipping an item included in the restricted items list, or if you would like to protect your luggage for a value higher than the standard legal compensation, you can add additional coverage.

ADDITIONAL COVERAGE

If you have reached this section, it is because you are shipping a restricted item or you would like to add extra protection to your shipment.

Sinmaletas, in collaboration with MailBoxes Etc., offers different types of additional coverage for your shipment, so you can travel with greater peace of mind.

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AVAILABLE ADDITIONAL COVERAGE RATES:

COVERAGE PRICE COMPENSATION UP TO €600 ->€18.00
  • 10 €UP TO 500€* per suitcase
  • 20 €UP TO 1.000€ per shipment
  • 40 €UP TO 2.000€ per shipment
  • 60 €UP TO 3.000€ per shipment
  •  +3.000€ Query here

* The compensation refers to the maximum value that can be received as compensation for damage or loss. The value of each object will be estimated by the experts of the insurance company, according to their current value.

If you would like to add extra protection, please note that coverage applies per shipment, except for suitcase coverage, which applies per individual suitcase.

During the booking process, you will be able to add the additional coverage you need, as well as packaging materials.

Once your order has been completed, you will receive an email requesting a detailed inventory of the contents of the box or suitcase, including the value and purchase date of each item, along with photos showing how the shipment is packed before collection.

IMPORTANT: In the event of an incident, the inventory and photographs will be required in order to process any claim.

DIFFERENCE BETWEEN ADDITIONAL COVERAGE AND SINMALETAS SHIPPING INSURANCE

The main difference between additional coverage and the insurance provided under the L.O.T.T. or the CMR is the financial compensation you will receive in the event of damage or loss. Unlike standard transport insurance, which offers minimal compensation based on the weight of the shipment, our additional coverage protects the real value of the goods and the full shipping cost, guaranteeing comprehensive protection based on invoice value or appraised value.

EXAMPLE 1:You are sending one suitcase that weighs 20 kg from the UK to Spain and it gets lost.

With €10 additional coverage: compensation up to €500 in the event of theft or loss.

Without additional coverage: compensation based on the CMR, which establishes approximately €9–€11 per lost kilogram, between €180–€220.

EXAMPLE 2: You send one television from Barcelona to Cantabria and it arrives damaged.

With €20 additional coverage: Coverage up to €1,000, considering the television’s current market value, not the purchase price.

Without additional coverage: compensation based on the L.O.T.T., which establishes €5.98 per lost kilogram, approximately €47.84 (calculated based on a weight of 8 kg).

If you still have doubts about the insurances contact us.